Question 1

What size storage unit do I need?

Accepted Answer

The right size depends on what you're storing. A 5×5 unit works well for a few boxes and small items. A 10×10 can hold the contents of a 1–2 bedroom apartment. A 10×20 is comparable to a one-car garage. Visit our Unit Sizes page for a full guide, or call us and we'll help you choose.

Question 2

What are your access hours?

Accepted Answer

Our gate access is available 7 days a week. Specific hours vary by location. Office hours are typically Monday–Friday 9am–5pm and Saturday 9am–5pm. Please check your specific location page for exact hours.

Question 3

Do I need to sign a long-term lease?

Accepted Answer

No. All of our storage units are rented on a month-to-month basis. There are no long-term commitments required.

Question 4

What forms of payment do you accept?

Accepted Answer

We accept cash, check, and all major credit cards. You can also pay your bill online through our website.

Question 5

Is my stuff insured while in storage?

Accepted Answer

Your belongings are not automatically insured by Omega Self Storage. We recommend checking your homeowner's or renter's insurance policy, as many policies cover items in storage. We also offer third-party storage insurance options at our facilities.

Question 6

Can I access my unit any time?

Accepted Answer

You can access your unit during our gate access hours, which are 7 days a week. If you need after-hours access, please contact your local facility manager.

Question 7

What can I not store?

Accepted Answer

You may not store hazardous materials, flammable liquids, explosives, perishable food, living plants or animals, or anything illegal. Please review your rental agreement for the full list of prohibited items.

Question 8

Do you offer climate-controlled units?

Accepted Answer

Yes, select locations offer climate-controlled units. These are ideal for storing electronics, artwork, documents, wine, and other temperature-sensitive items. Contact your local facility to check availability.

Question 9

How do I reserve a unit?

Accepted Answer

You can reserve a unit by calling us at 1-844-GET-STORAGE or by stopping by any of our locations. We'll help you find the right unit size and get you set up quickly.

Question 10

Do you sell moving supplies?

Accepted Answer

Yes! We carry a wide selection of boxes, tape, bubble wrap, mattress bags, and other packing supplies at all of our facilities. Visit our Moving Supplies page to see what's available.

Question 11

Is there a security deposit?

Accepted Answer

We typically require a one-time administrative fee and the first month's rent to move in. There is no traditional security deposit. Please contact your local facility for specific pricing.

Question 12

What security measures do you have?

Accepted Answer

Our facilities feature 24/7 video surveillance, electronic gate access with personal access codes, well-lit grounds, and on-site management during office hours.

Frequently Asked Questions